Why is menu knowledge important for FOH staff?

Menu knowledge is crucial for Front of House (FOH) staff as it empowers them to provide accurate recommendations and effectively answer customer inquiries about the menu. When staff members are well-versed in the menu offerings, they can highlight signature dishes, suggest pairings, and inform guests about ingredient specifics, preparation methods, and potential allergens. This level of expertise enhances the overall dining experience by fostering trust and showcasing the establishment's commitment to customer service.

Additionally, being knowledgeable about the menu allows staff to personalize the guest experience, catering to individual preferences and dietary restrictions. It contributes to a more engaging and informed interaction with customers, ultimately leading to higher satisfaction and potentially increased sales, as patrons are more likely to try suggested items when they feel confident in the staff’s recommendations.