Zaxby's Front of House (FOH) Certification Practice Exam

When handing drink cups to guests, placing your hands on the lower half of the cup is the preferred method for several reasons. This positioning allows for a secure grip, minimizing the risk of spilling the drink or dropping the cup. It also respects the guest's space and comfort, as grabbing the top or middle of the cup might make them feel their personal space is being invaded, especially if the cup is hot or filled.

Additionally, holding the lower half ensures that the guest can easily take hold of the cup without having to adjust their grip, creating a smoother handoff experience. This practice is vital in maintaining customer satisfaction and ensuring that the service is both efficient and courteous.