Which skill is essential for FOH staff to effectively engage with customers?

Excellent communication skills are fundamental for Front of House (FOH) staff to effectively engage with customers. This skill allows staff to clearly convey information about menu items, take orders accurately, and address any questions or concerns that customers may have. Engaging with customers in a friendly and approachable manner not only enhances their dining experience but also helps to build rapport, which can encourage repeat visits and positive word-of-mouth for the restaurant.

While memorizing the entire menu is beneficial, being able to communicate effectively about it is even more crucial. Additionally, food preparation and cleaning procedures are important aspects of restaurant operations, but they do not directly relate to the engagement and interaction that customers experience during their visit. Effective communication contributes to a welcoming atmosphere and ensures that customers feel valued and understood.