When should FOH staff seek assistance from a manager?

Seeking assistance from a manager is essential when faced with difficult situations, customer complaints, or operational issues because these scenarios often require a higher level of authority or expertise to resolve effectively. Managers are trained to handle complex situations that may involve customer dissatisfaction, conflict resolution, or decisions that impact the overall operation of the restaurant.

When a customer raises a complaint or when there are operational challenges, it is crucial to have someone in a managerial position who can address the issue promptly and appropriately. This ensures that customers feel heard and valued, and it helps maintain the restaurant's standards of service.

In contrast, situations such as menu changes, inventory management, or team member absences might not necessarily require immediate managerial intervention and can often be handled within the staff's responsibilities or processes. This distinction emphasizes the importance of knowing when to escalate issues to maintain customer satisfaction and operational efficiency.