What strategies can FOH staff use to enhance customer interaction?

Using the customer's name is a powerful strategy for enhancing customer interaction because it helps create a personal connection. When FOH staff use a customer's name, it shows that they are attentive, respectful, and value the individual experience of the customer. This personal touch can lead to improved customer satisfaction and loyalty, as it makes customers feel recognized and appreciated.

Building rapport through the use of a name can also encourage a friendly atmosphere, prompting customers to engage more freely and comfortably with the staff. This strategy fosters a positive dining experience and encourages repeat visits, ultimately benefiting the establishment.

The other strategies mentioned do not contribute positively to customer interaction. Avoiding eye contact can create a sense of detachment, while limiting conversation may leave customers feeling unengaged. Focusing solely on efficiency without considering the customer experience can also detract from the quality of service and diminish genuine interaction.