What should FOH staff prioritize during peak hours?

Prioritizing efficiency in service during peak hours is crucial for FOH staff. During busy times, customers expect quick and effective service. When the front of house team operates efficiently, it contributes to shorter wait times, quicker order processing, and an overall smoother dining experience. This not only keeps customers satisfied but also helps manage high volume in the restaurant, minimizing the risk of errors and miscommunication.

Efficiency ensures that all customers are attended to in a timely manner, which can lead to increased table turnover and, ultimately, higher sales. It also allows the staff to focus on maintaining quality service, ensuring that each guest feels valued even when the restaurant is at its busiest.