What should FOH staff do to prepare for their shift?

To effectively prepare for their shift, FOH staff should focus on reviewing the menu and checking for announcements. This practice ensures that employees are knowledgeable about the food and drink offerings, including any specials, new items, or changes to the menu. Being well-informed allows staff to provide better service to guests, answer questions accurately, and make recommendations confidently.

Furthermore, checking for announcements helps staff stay updated on any important operational information, such as changes in policies, planned events, or specific tasks for the shift. This proactive approach fosters a well-organized and efficient work environment, which contributes to overall customer satisfaction and smooth operations during busy periods.

Engaging in personal organization and socializing, while important for personal comfort and team building, do not directly prepare staff for the efficient execution of their role during their shift. Waiting for instructions from the manager is reactive rather than proactive, and could lead to a lack of preparedness and potential gaps in service.