What should FOH staff do if they are unsure about a customer's request?

When FOH staff are unsure about a customer's request, asking the customer for clarification is the best approach. This ensures clear communication and helps to accurately fulfill the customer's needs. Clarification prevents misunderstandings and boosts customer satisfaction, as it shows that the staff is attentive and willing to provide the best service possible. By directly engaging with the customer, the staff can confirm details about the order, such as specific preferences or dietary restrictions, fostering a positive dining experience.

The other options fail to prioritize effective communication and could lead to dissatisfaction, such as guessing the order, which may result in providing something the customer did not want, or ignoring the request altogether, which would demonstrate a lack of interest in the customer’s needs. Offering a random alternative could confuse the customer and is not a solution that addresses their specific request. Therefore, seeking clarification stands out as the most appropriate and professional response.