What should FOH staff do in emergency situations, such as a fire or medical incident?

Following established emergency protocols is crucial in managing emergency situations like fires or medical incidents. These protocols are designed to protect both the staff and the customers by providing clear guidelines on how to respond quickly and effectively.

By adhering to these protocols, FOH staff can ensure the safety of everyone in the establishment, facilitate a well-organized evacuation if necessary, and minimize confusion and chaos during emergencies. This structured approach allows for a responsible response to emergencies, helping to manage the situation and prevent injuries or further escalation.

In contrast, ignoring the situation could lead to disastrous outcomes, as it prevents any timely action that could protect individuals' safety. Waiting for management instructions may cause delays in responding to the emergency and neglect the immediate needs of those affected. Additionally, evacuating without assisting customers could result in people being left behind or trapped, undermining their safety. Thus, following established emergency protocols is the best practice to ensure proper handling of emergencies.