What should FOH staff do during a power outage while customers are dining?

During a power outage while customers are dining, it is critical for the Front of House (FOH) staff to reassure customers, ensure their safety, and manage service according to safety protocols. This approach prioritizes the well-being and comfort of the customers, which is essential in maintaining a positive dining experience even in unexpected circumstances.

Communicating openly with customers during an outage helps to alleviate any concerns they may have, creating an atmosphere of trust and care. Additionally, following safety protocols ensures that staff and customers are protected, as power outages may lead to hazardous conditions, especially in a busy dining environment.

This response fosters an environment where customers feel valued and secure, enhancing their overall experience despite the challenges posed by the power outage. In contrast, turning off all food preparation equipment, serving customers without any communication, or sending them home immediately does not address their needs or safety appropriately, nor does it align with standard hospitality practices.