What should FOH staff do if they notice a spill or mess in the dining area?

FOH staff play a crucial role in maintaining a safe and clean dining environment for customers. When they notice a spill or mess, the appropriate action is to promptly clean it to prevent any potential hazards, such as slips and falls. This proactive approach not only ensures the safety of guests but also upholds the establishment's reputation for cleanliness and attention to detail. Taking immediate action reinforces the commitment to customer service and creates a positive dining experience.

In contrast, leaving the clean-up to the cleaning staff can lead to avoidable accidents and sends a message that maintaining cleanliness is not a shared responsibility among all team members. Waiting until after busy hours may allow the situation to worsen or potentially create danger for customers in the interim. Simply informing customers to be careful does not address the problem directly and places the burden of concern on them rather than taking action as part of the team's responsibilities. By cleaning the spill or mess immediately, FOH staff demonstrate a high standard of service and commitment to guest safety.