What should be the primary focus of FOH staff while serving customers?

The primary focus of Front of House (FOH) staff should be to ensure a pleasant dining experience for customers. This encompasses creating a welcoming atmosphere, providing attentive service, and responding to customer needs promptly. When customers have a positive experience, they are more likely to return and recommend the establishment to others, ultimately benefiting the business in the long run. A focus on customer experience also encourages staff to engage with patrons warmly and attentively, which can lead to higher satisfaction levels and increased tips for the employees.

While aspects like maximizing order volume, adhering to food safety regulations, and completing tasks efficiently are important in their own right, these goals should not overshadow the primary mission of providing a delightful dining experience. A satisfied customer is the best measure of success for FOH staff, as their enjoyment is pivotal for the overall success of the establishment.