What is the role of technology in FOH operations at Zaxby’s?

The role of technology in FOH operations at Zaxby's is multifaceted and essential for enhancing efficiency and service quality. By aiding in order management, technology helps streamline the process of taking and fulfilling customer orders, ensuring that orders are accurately processed and delivered in a timely manner. Payment processing technology facilitates smooth and quick transactions, which enhances customer satisfaction and can improve turnover rates at the register. Furthermore, staff communication tools such as digital messaging systems and scheduling software enable better coordination among team members, reducing miscommunication and increasing overall operational efficiency. This integration of technology into everyday operations allows Zaxby's to provide a more consistent and enjoyable customer experience while optimizing staff performance and workflow.