What is the role of shift leaders in the FOH?

The role of shift leaders in the Front of House (FOH) is primarily to oversee operations. This includes supervising team members, ensuring that service standards are maintained, coordinating with kitchen staff, and managing the overall flow of service during their shifts. By managing various aspects of the restaurant operation, shift leaders play a crucial role in creating a positive dining experience for customers.

In contrast, focusing solely on customer orders, managing complaints exclusively, or handling inventory alone are not representative of the comprehensive responsibilities that shift leaders hold. While aspects of those roles may be included in a shift leader's duties, their primary function is to ensure that everything runs smoothly and efficiently to maintain a high-quality service experience.