What is the primary role of the FOH Expeditor?

The primary role of the FOH Expeditor is to check orders for accuracy and quality. This position is crucial in the flow of service in a restaurant because the expeditor ensures that each order leaving the kitchen meets Zaxby's standards for quality, presentation, and completeness. By verifying that every dish is prepared correctly and matches what the customer ordered, the expeditor helps minimize errors and enhances the overall dining experience.

Accurate and high-quality food supports customer satisfaction, as guests expect their meals to be exactly what they ordered. If an order is incorrect or of poor quality, it could lead to dissatisfaction and complaints, which may affect the restaurant's reputation. Thus, the expeditor plays a vital role in maintaining the standards that keep customers happy and returning for future meals.