What is the maximum time a guest can be placed on hold when they call the store?

The maximum time a guest can be placed on hold when they call the store is 60 seconds. This guideline ensures that customers feel valued and attended to, as prolonged waiting times can lead to frustration and dissatisfaction. Keeping hold times to a minimum helps maintain a high level of customer service, which is crucial in a competitive environment like the food service industry.

If a customer is placed on hold for longer than this timeframe, it may indicate a lack of attention to their needs and potentially affect their overall experience. This policy is designed to encourage quick responses and effective communication, reinforcing the importance of customer-centric service.