What is the main purpose of training videos for FOH staff?

The main purpose of training videos for Front of House (FOH) staff is to provide practical examples of effective service. These videos serve as a visual aid that illustrates best practices, proper customer interaction, and the standards expected within the restaurant environment. By showcasing real-life scenarios and demonstrating the desired behaviors in various service situations, these videos help staff understand how to apply their training in daily operations.

This approach is particularly effective because it allows staff to see and hear examples of exemplary service, which can improve their ability to replicate those behaviors. Training videos can also be revisited as needed, offering staff the opportunity to reinforce their learning and stay aligned with the company's service expectations.

While providing entertainment or showcasing company history may be supplementary, these aspects are not the core focus of training videos. Additionally, training videos are not designed to replace live training entirely; instead, they complement it by reinforcing concepts and demonstrating service in a controlled and engaging manner.