What is the key focus of the FOH team at Zaxby's?

The key focus of the Front of House (FOH) team at Zaxby's is to optimize order efficiency and customer satisfaction. This involves ensuring that the service provided to customers is smooth and quick, which directly contributes to a positive dining experience. The FOH team plays a crucial role in facilitating communication between the guests and the kitchen, ensuring that orders are taken accurately and delivered promptly.

By focusing on order efficiency, the FOH team minimizes the time that customers spend waiting for their food, which in turn enhances overall satisfaction. Customer interactions, prompt service, and attention to guests' needs are essential elements that lead to a memorable experience, encouraging customers to return. Thus, the emphasis on both efficiency and satisfaction reflects the core mission of the FOH team in offering excellent service at Zaxby's.

While minimizing wait times and enhancing food presentation are important aspects of the dining experience, they are secondary to the broader goal of optimizing the overall efficiency of service and ensuring that customers leave satisfied with their experience. Additionally, kitchen inventory management falls outside the FOH team's primary responsibilities and is more closely aligned with back-of-house operations.