What is one way FOH staff can prevent misunderstandings in orders?

Confirming orders before finalizing is an effective method for preventing misunderstandings in orders because it ensures that both the FOH staff and the customer are on the same page regarding what has been requested. This confirmation process allows staff to verify specific details, such as food items, modifications, and any special instructions, thereby reducing the risk of errors. It also gives customers an opportunity to clarify their orders right then and there, ensuring they receive exactly what they want.

Taking orders quickly might seem efficient, but it can lead to mistakes if the order is not communicated clearly. Using informal slang could confuse customers, especially those who may not be familiar with such terms, leading to potential misunderstandings. Ignoring customer questions is not conducive to good service and can lead to further confusion and dissatisfaction. Hence, confirming orders provides clarity and enhances the overall customer experience.