What is an important quality for FOH staff to possess when interacting with customers?

Friendliness and approachability are crucial qualities for Front of House staff during customer interactions because they directly contribute to creating a positive dining experience. When staff members are friendly and approachable, they make customers feel welcomed and valued, which can lead to increased customer satisfaction and loyalty. This kind of positive engagement encourages open communication, making it easier for customers to ask questions or request assistance, ultimately enhancing their overall experience.

Additionally, a friendly demeanor is often associated with good service, and it helps in building rapport, making customers more likely to return or recommend the establishment to others. While having extensive knowledge of the menu is beneficial, the ability to connect with customers on a personal level through friendliness and approachability plays an even more significant role in the success of the Front of House experience.