What is an important aspect of FOH training at Zaxby's?

Understanding the operational flow and customer service expectations is fundamental in FOH training at Zaxby's because it sets the foundation for providing outstanding service. This training ensures that employees comprehend how to manage their tasks efficiently while meeting customers' needs. A strong grasp of the operational flow helps staff prioritize their responsibilities, create a welcoming atmosphere, and facilitate smooth interactions.

Additionally, familiarity with customer service expectations enables employees to engage positively with patrons, address their inquiries effectively, and resolve potential issues before they escalate. Such training emphasizes the importance of creating a great dining experience, which is essential for customer satisfaction and loyalty. By focusing on these areas, team members are better prepared to thrive in a fast-paced environment while promoting Zaxby's values.