What is a common strategy for FOH staff to upsell menu items?

Suggesting complementary items is a proven strategy for FOH staff to effectively upsell menu items. This approach enhances the customer experience by providing recommendations that enhance their meal, such as suggesting a side item that pairs well with an entrée or a beverage that complements a specific dish. When staff make tailored suggestions based on the customer's order, it not only increases the likelihood of additional sales but also serves to personalize the service, making customers feel valued and understood.

This method fosters a more engaging interaction, as customers are often open to trying new items when they're presented as part of a complete culinary experience. For instance, if a guest orders chicken tenders, suggesting a side of Zax sauce or a salad can elevate their dining experience while simultaneously increasing the overall check total.

Other methods, such as offering discount cards, may encourage repeat business but do not directly involve upselling during the service experience. Forcing upgrades can lead to customer dissatisfaction, as it may feel aggressive or insincere. Removing unpopular items from the menu doesn’t actively engage customers in selling and can inadvertently limit options, rather than enhance the experience with thoughtful pairings.