What are the primary responsibilities of Front of House (FOH) staff at Zaxby's?

Taking orders and serving food are vital responsibilities of Front of House (FOH) staff at Zaxby's. These roles are essential for ensuring a smooth customer experience as FOH staff act as the primary point of contact for customers. They are responsible for greeting guests, accurately processing orders, and delivering food and beverages in a timely manner. This position not only helps in maintaining efficient service but also directly impacts customer satisfaction and the overall dining experience.

In contrast, managing kitchen operations, conducting employee training, and preparing food items are tasks typically associated with back-of-house (BOH) staff. FOH personnel focus on customer interaction, while kitchen operations and food preparation are best handled by those specifically trained for culinary tasks, ensuring that each role is optimized for performance and efficiency in the restaurant environment.