What are common performance metrics for FOH staff at Zaxby's?

Customer satisfaction scores are a critical performance metric for Front of House (FOH) staff at Zaxby's because the restaurant industry heavily relies on positive customer experiences to drive repeat business and build a loyal customer base. FOH staff interact directly with customers, and their ability to provide excellent service significantly influences customers' perceptions of the restaurant. Measuring customer satisfaction allows Zaxby's to assess how well the FOH team meets customer needs, addresses concerns, and enhances the overall dining experience. High customer satisfaction scores typically correlate with increased patronage, positive word-of-mouth, and better business outcomes.

Other metrics like employee attendance rates, sales revenue, and inventory turnover play important roles in restaurant operations but focus on different aspects. Attendance rates pertain to staff reliability, sales revenue is more about overall business performance, and inventory turnover relates to how effectively the kitchen handles stock. While these factors are vital for overall efficiency, customer satisfaction scores are specifically tied to FOH interactions and are a direct reflection of the service provided by the staff.