What action should be taken if an item is out of stock during busy hours?

Informing customers about the unavailability of an out-of-stock item is crucial for maintaining transparency and trust in the service experience. By communicating this information, customers can make informed decisions about their orders, which highlights good customer service. When customers are kept in the loop, they feel respected and valued, even if they can't get the specific item they initially wanted. This can prevent frustration and confusion at the counter and helps maintain a smooth flow of service, especially during busy hours when clear communication is essential.

In addition, informing customers can lead to opportunities to suggest popular substitutes or alternatives, enhancing their overall experience rather than leaving them in the dark about what they can order.