How should you communicate with guests at the drive-thru window?

When communicating with guests at the drive-thru window, using a slower and louder speaking style is effective for ensuring clarity and understanding. Guests in vehicles may be in a noisy environment, which can make it difficult for them to hear what is being said. By speaking more slowly, you give them time to process the information, while speaking louder helps to overcome background noise.

This approach enhances customer service by ensuring that orders are taken accurately, and guests feel attended to, which is crucial for their overall experience. Clear communication can help reduce misunderstandings and contribute to a smooth operation at the drive-thru, ensuring that the interaction is both efficient and positive for the customer.

Other methods, like speaking quickly or using only gestures, would not be effective in conveying necessary information. The normal volume option could also compromise clarity for some guests, particularly in a bustling drive-thru environment.