How should FOH staff respond to inquiries about food allergies?

The appropriate response for Front of House staff when dealing with inquiries about food allergies is to provide accurate ingredient information and consult a manager if necessary. This approach demonstrates a commitment to customer safety and well-being. Staff should be knowledgeable about the ingredients used in the dishes and how they may affect individuals with specific allergies.

By providing this information, FOH staff can help customers make informed decisions about their food choices, thereby reducing the risk of allergic reactions. When there is uncertainty or complexity surrounding a particular ingredient, consulting a manager ensures that customers receive the most accurate and reliable guidance. This collaborative approach prioritizes the health of the customer and reinforces the restaurant's dedication to high service standards.

In contrast, suggesting that customers read the menu does not provide the direct support and information they require, especially when it comes to allergies. Stating that the staff is not responsible for allergies dismisses the customer's concerns and can lead to serious consequences if an allergic reaction occurs. Similarly, advising customers to take their chances is irresponsible and poses a significant risk to their health.