How should FOH staff respond to a customer wanting to customize their order?

Accommodating reasonable requests with clear communication is vital for providing excellent customer service in a fast-casual dining setting like Zaxby's. When customers express a desire to customize their orders, it's a reflection of their personal preferences or dietary needs, and showing willingness to accommodate such requests can enhance their dining experience. This approach fosters a positive interaction, increases the likelihood of customer satisfaction, and can encourage repeat business.

Clear communication is also essential; FOH staff should ensure that they confirm any customizations with the customer to avoid misunderstandings and ensure that the order is prepared according to the customer’s specifications. This practice not only improves the accuracy of the order but also helps build rapport and trust with the customer.

This option promotes an inclusive atmosphere where every customer feels valued and heard, setting Zaxby's apart in the competitive fast-casual market.