How should FOH staff handle conflicts with fellow employees?

Addressing conflicts respectfully and seeking assistance if needed is crucial for maintaining a positive work environment. When FOH staff confront issues openly and kindly, they foster communication and understanding, which can lead to a resolution of the problem. Engaging in respectful dialogue allows the individuals involved to express their perspectives and work towards a mutually agreeable solution.

Additionally, if the conflict is particularly challenging, seeking help from a supervisor or a mediator can facilitate a more constructive conversation and provide support in resolving the matter effectively. This approach promotes teamwork and collaboration, essential components of a successful front-of-house operation.

In contrast, ignoring conflicts or moving on can lead to unresolved tension that may impact team morale and productivity. Discussing issues in a public space risks embarrassing colleagues and can escalate situations instead of resolving them. Filing a complaint without prior direct communication prevents any chance of a constructive resolution and may contribute to a negative workplace culture. Aim to practice healthy conflict resolution by addressing issues directly and respectfully.