How should FOH staff handle a food delivery mix-up?

The appropriate way for FOH staff to handle a food delivery mix-up is to apologize and clarify the order. This approach demonstrates professionalism and customer service skills, which are essential in the front-of-house environment. By acknowledging the mistake and communicating clearly with the customer, staff can help alleviate any frustration and ensure that the customer's needs are met.

An apology fosters a positive atmosphere and shows that the staff values the customer's experience. Clarifying the order is important because it helps to rectify the mistake and ensures that the customer receives the correct items. This proactive response can often turn a negative experience into a positive one, reinforcing customer loyalty and satisfaction.

Handling such situations with empathy and effective communication aligns with the service-oriented culture at Zaxby's, highlighting the importance of addressing customer concerns in a constructive manner.