How often should FOH staff check in with their customers?

The practice of periodically checking in with customers is essential for providing excellent service in the Front of House (FOH) environment. This approach allows staff to gauge customer satisfaction throughout the meal, which is crucial for addressing any potential issues before they escalate.

Frequent check-ins create an opportunity for the staff to engage with customers, ensuring that their dining experience meets expectations. It demonstrates attentiveness and a commitment to customer satisfaction, which can lead to positive feedback and repeat business.

This practice also allows staff to identify and respond to needs that may arise after the initial service, such as refills, additional menu items, or addressing any concerns that have come up. Consistent engagement shows customers that their experience is a priority, enhancing overall satisfaction.