How often should FOH staff receive training on service protocols?

Regular training on service protocols for Front of House (FOH) staff is crucial for maintaining high standards of customer service and operational efficiency. Options that suggest infrequent training, such as once a year or only when new staff are hired, may not provide the necessary reinforcement of service expectations and best practices. These training sessions help ensure that all employees are aligned with the brand's standards and have the opportunity to refresh and enhance their skills regularly.

Receiving training twice a year allows for timely updates in procedures, responses to customer feedback, and the introduction of any new offerings or technology. This frequent touchpoint helps maintain a high level of service quality and ensures that the staff remains knowledgeable and prepared to meet customer needs effectively. Additionally, as the business landscape evolves—whether through industry changes or shifts in consumer preferences—regular training ensures the team remains adaptable and informed.