How can FOH staff address language barriers with customers?

Using simple phrases is an effective way for Front of House staff to address language barriers with customers because it promotes clear communication. Simple language minimizes the chances of misunderstandings, making it easier for customers who may not be fluent in English to comprehend questions, menu items, or instructions. This approach can help maintain a welcoming and respectful environment, ensuring that all customers feel valued and understood.

In contrast, ignoring the barrier could lead to confusion and dissatisfaction, while using technical jargon might alienate customers who are unfamiliar with specific terms or phrases. Recommending that customers learn English is not a practical solution and may come across as dismissive or insensitive. Employing straightforward communication allows FOH staff to provide better service and enhance the overall dining experience for everyone.